FAQ: The Masters Collection: The Next Generation of Cookware
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Which differences are there between the Masters Collection and the previous cookware series?

1.     The non-stick coating has been greatly improved. We now apply a PEEK formula, the most advanced in history, which is much more performing than three layers PTFE Ultimate coating from ILAG. 2.     All pieces now feature a full-induction steel plate to spread (and maintain) heat better than ever. 3.     The Pots bodies and handles have been redesigned to improve stacking and reduce wasted cabinet space. 4.     Now, Pots handles are one size for all and allow better heat protection. 5.     We also improved the Pots Lids straining holes for a better and faster drain. 6.     The Pans and Grill removable handles now offer a better ergonomic grip and a spring-free attaching mechanism to last longer. 7.     And to help you cook with more freedom, we enlarged the Grill Pan.

Last updated: October 21, 2019 10:05

Can the lids of the pots be also used on the frying pans?

Yes, you can use the two largest lids of the pots - 24 cm and 28 cm (9.4 in and 11 in) even with the Frying Pans.

Last updated: October 24, 2019 01:36

Are all the cookware dishwasher safe?

Our Master Collection is 100% dishwasher safe. Like any kitchen item, the durability is extended with a normal hand wash so for our Master Collection is the same. This is the main reason we recommend to hand wash the cookware to make sure it – especially the non-stick coating – will live longer. Like every non-stick coated cookware producer, we highly recommend hand washing to maintain the best performances, especially to preserve the non-stick surface. The design is also studied to ease hand washing and, you will notice immediately, cleaning the cookware will be extremely simple and fast. A soft sponge with delicate soap and some warm water will do the job in no time! Said that, you are absolutely free to put the cookware in the dishwasher.

Last updated: October 30, 2019 04:37

Shipping Updates
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